To update your group’s members on Sosido, please email an Excel or .csv spreadsheet (we recommend adding a password), or share a private Google Sheet, to tanis@sosido.com.

Required fields are marked in bold with an asterisk (*). The other fields are helpful if you track the information.

• Email address (jsmith@ahs.ca)*

• Title (Dr.)

• First Name (Jane)*

• Middle Initial (B.)

• Last Name (Smith)*

• Credentials (MSc, MD)

• Job Title and/or Department (Hematologist, Pediatric Oncology)

• Institution/Centre (Alberta Children’s Hospital)*

• City (Edmonton)*

• Province/State (AB)

• Country (Canada)*

Any additional data you can provide us re. the members' discipline, specialty, practice area or professional role is appreciated, and will help us to set up complete and accurate member profiles, and properly track members' publications.

See related FAQ: When/how often should we update our group's member list on Sosido?

We recommend sending membership updates to Sosido twice per year.

The exact timing is up to you, but we’d suggest a schedule something like the one below. (This schedule assumes your group’s membership year ends December 31st; if you have a different membership year, please adjust accordingly.)

> Update #1 at the end of your renewal period (e.g. May or June): Once your membership drive is over for the year and almost all renewals are in, send to Sosido a list of all current members (all members who have paid their dues for the current year, including new members and renewed members). At this time, we will compare your list to the members currently on Sosido, add any new members, and lapse (change from member to follower) any members who have not renewed.

> Update #2 for late joins/renewals (e.g. October or November): Send to Sosido a list of only those members who have joined or renewed since the last update was sent at the close of your renewal period.

If your group doesn’t have a set membership year (e.g., no membership dues or deadline for renewal) then you can send us your updates whenever it works for you. We still recommend updates a couple times per year, but that’s not a strict rule, and you can pick the timing.

See related FAQ: What data fields does Sosido require for the member lists?

A member is a current, full member of your group. Members have full access to your group’s community on Sosido. Their publications will be automatically tracked and featured in your group’s email digest, and they will have access to your group’s private discussion forum and member resources on Sosido. Members are added to your group only at your request or with your permission.

A follower is an individual on Sosido who is following the work of your group on Sosido, but is not a full/current member of your group. They may have been members of your group in the past (when they did not renew their membership with your group, they were changed from a member to a follower), or they may be members of other groups on Sosido who have chosen to follow the work of your group. Or they may be individuals who you have chosen to add to your community as followers (e.g. administrators, organization leaders, funders, or other affiliates/stakeholders who are interested in the work of your group, but are not members).

Followers receive the weekly Sosido email digest with your group’s news and notices, member publications and articles from journal sources. Followers do not have their own publications tracked or featured in your group’s email digest, and they do not have access to your group’s discussion forum or to your member resources.

See also related FAQ for Sosido members.

Many Sosido communities showcase their group’s news and updates at the top of their email digests and in the News section. Automatic feed: We can pull updates directly from your group’s blog, website, or Facebook page. Whenever you post, the update is automatically added to Sosido. For more information and to set up your news feed, contact us.

Manual submissions: If you'd prefer, for ocassional updates, you can also email us your updates at contact@sosido.com.

Please note: As of April 2023, Sosido can no longer pull news feeds from Twitter due to changes in Twitter’s API.

See the related FAQ: Our group’s news and updates are featured in the Sosido digests. What is the deadline for posting to make sure our posts are included in this week’s Sosido digest?

Sosido email digests are sent out between Tuesday and Thursday each week.

If your group’s news and updates are being pulled into Sosido and featured in the email digests (as described in the previous FAQ), you will need to post your content on your blog/website/Facebook page (wherever we are pulling the content from) no later than Tuesday 6:00 am Pacific Time (2:00 pm GMT) in order to have your content featured in this week’s digest.

If you’re posting close to the deadline, and you want to be sure your news post makes it into this week’s digest, send us an email. We’ll make sure it’s included.

Yes, as a group leader, you can change your group’s default and recommended journal feeds at any time.

Default feeds: When your group first launched on Sosido, we worked with your group leaders to determine a few (4-5) default journal/knowledge feeds that all of your group members will receive in their Sosido email digests. You can remove or add default journal feeds at any time. If you’d like a list of the default feeds currently set for your group, or you’d like to change the default feeds, email us at contact@sosido.com.

Our goal is to provide your group's members with a useful, but not overwhelming, number of relevant new articles in their weekly Sosido digests. So we encourage you to select the most important journal sources as default feeds. Other journals/knowledge sources can be added as recommended feeds (see below).

Recommended feeds: Recommended feeds are listed in your community's feed library (when you're logged in you can see your feed library at app.sosido.com/feeds). Your community members won't be subscribed to recommended feeds by default, but they can add them if they choose.

Individual members can change their feeds to customize their digests to suit their own interests. They can remove default feeds and/or add other journal feeds available to them from the Sosido feed library.

To change your group's default or recommended feeds, email us at contact@sosido.com.

Sosido members can set or reset their password instantly online anytime:

Step 1: Go to app.sosido.com/password-reset

Step 2: Enter their email address. (Use the email address which their Sosido email digests are sent to.)

Step 3: An email will be sent to their inbox. (Check the spam box too.) They will click on the link in the email to set or reset their password.

This could be for a couple reasons:

> Maybe we don’t have a Sosido account set up for them yet. Has the member recently joined your group? Feel free to forward us the member’s details – we’ll check and expedite the setup of their account.

> Maybe their Sosido account is set up under a different email address. (They can check which email address their Sosido email digests are being sent to – that’s the email address they will have to use to reset their password.)

We’re happy to help. Email us at contact@sosido.com.

No. Even if they don’t set their password on Sosido, your members will still receive the weekly email digests, and their publications will still be tracked and featured for your group.

If automatic login is enabled for your group, members will be able to login to Sosido simply by clicking on a link in their email digest or other Sosido email notices.

Sosido automatically picks up articles authored by your group’s members as soon as the article is indexed on PubMed. If Sosido misses a publication, it might be because:

> The author is not a current member of your group on Sosido. (Perhaps they have not renewed, or they have recently renewed and Sosido’s member list has not yet been updated.)

> The publication is not indexed on PubMed. If the journal that the article is published in usually indexes on PubMed, it might just be a few days too early (as soon as the article is indexed on PubMed, our automatic scans will pick it up). If the journal that the article is published in does not usually index its articles on PubMed, then our automatic scans will not pick up the article – we are happy to add those articles to Sosido manually.

> There might be an error in Sosido’s search algorithm for that member. This is a rare occurence – we pride ourselves on our search algorithms! – but if it happens, we’ll fix it right away.

Please forward us the inquiry with a link to the article online, and let us know whether the individual is a current member of your group. We’ll investigate, fix, and follow up with the member.

See the related FAQ for members: One of my publications hasn't been featured on Sosido. Why is that?

Yes. Sosido will automatically track and feature your members' publications, starting on the date the member's Sosido accounts are set up, and for as long as they remain a current member (not follower) of your community on Sosido. (More information about how publications are tracked.)

We can provide your group's leaders with a spreadsheet of your members' publications for your own analysis or bibliometrcis reporting—including the article name, journal name, open access status, member author name, full author block, link to the article, and more. The report can be provided to your group regularly (monthly, quarterly or annually - your choice) or upon request.

For a report on your community's member publications, contact us.

See related FAQ: What metrics can Sosido provide?

We are constantly working to expand the metrics available to our community leaders. Here's what we currently provide:

• Summary of member publications in your community, including number of articles, number of member authors, unique authors, most prolific member authors and more

• Detailed list of member publications, including article title, author name, author block, journal name, abstract, open access status and more

• Summary of questions and replies in your community, including number of questions, number of replies, number of unanswered questions, unique members who have participated, most prolific participants in the Q&A and more

• Detailed list of questions and replies in your community, including member name and content

• Most-read content in your community

• Open and click rates on the weekly email digests

• Anything else? Please ask us.

All metrics are available upon request. Please contact us.

See related FAQ: Can Sosido provide us with a list of our members' publications?

Sosido provides the article title, authors, abstract and a link to access the full-text article on the journal site. However (unless the journal has published the article as “open access” or “free full text”) Sosido is prevented by the journal paywalls from posting the full text of articles.

Here are a few ways that members can access the full text of an article:

> First, check the journal site to see if the article is open access (the journal will label the article as “Open Access” or “Free Full Text”, and will provide the full text in HTML and/or downloadable PDF).

> If they have an individual subscription to the journal, they can log in to the journal site with their subscription details.

> They can request a copy of the article through their hospital/university library.

> If the article is authored by a colleague/member of your group, they can request a copy of the article directly from the author. (Many journals allow authors to share their article directly with colleagues.)

> Purchase the article through the journal site.

The Community Page is a new feature of Sosido, introduced in June 2023. This is a page dedicated to your group/community, branded with your logo, and featuring only the work of your group (think of it like to a Company Page on LinkedIn). Your community page can act as your own branded login/landing page to Sosido, so instead of sending your members to sosido.com, you can instead direct them to your own community page on Sosido (for example, here's CTTC's community page: app.sosido.com/communities/cttc).

When members of your community are logged in to Sosido, they can view all of your community's content on your Community Page, including member publications, news, resources and Q&A. When visitors are not logged in, or if they aren't members of your community, they will see member publications and news only (not the Q&A and resources which are private to your community members only).

The url format for your group's community page is app.sosido.com/communities/your-community-name. Spaces and special characters are replaced with hyphens. For example app.sosido.com/communities/lady-davis-institute

These community pages are new and we're still adding functionality. For example, to start we will set your Company Page header to match your logo colours. Soon, we will provide you with the option to use an image for your header (like the banner on your LinkedIn company page). We'll keep you posted!

Yes, if your group has chosen to enable the auto-login feature, members can log in to Sosido simply by clicking on a link in their Sosido email digests or email notices (email notice of new member publication, new question or new reply).

Members will see the following notice highlighted at the top of each email from Sosido: "Clicking on a link in this email will automatically log you in to your Sosido account. Forwarding this email will temporarily grant access to your account."

This feature opens the possibility that, if members forward their Sosido emails, non-members may be able to temporarily access your community's content. As such, we have made this feature optional, to be decided by each host group. By default, the feature will be turned on for your community (i.e. by default, your community's members will be able to log in automatically by clicking on a link in the Sosido emails.) If you would like to turn off the automatic login feature for your community, please contact us at any time.

See the related question in the member FAQ: Can I automatically log into Sosido when I click on a link in the email digests or email notices?

Yes. When your group launched on Sosido, a default digest frequency was set—either weekly or every 4 weeks. (This choice is new, so groups that joined before July 2025 are set to weekly by default.)

Each member can now adjust the frequency to suit their own preferences.

Here’s how they can change it ↗️