Question 1

How do I set my password and log in to Sosido?

Accepted Answer

If you're receiving weekly email Sosido digests, then you're already a Sosido member! You just have to set your password:
 
Step 1: Go to app.sosido.com/password-reset 
 
Step 2: Enter your email address. (Use the email address which your Sosido email digests are sent to - if you scroll down to the very bottom of your email digest, you'll see the email address on your Sosido account listed there.)
 
Step 3: An email will be sent to your inbox. (Check your spam box too.) Click on the link in the email to set or reset your password.

💡 TIP: You can also log in to Sosido automatically by clicking on any link in your Sosido email digest or email notice of a new question or reply. Learn more about automatic log in.

Question 2

How do I change the email address on my Sosido account?

Accepted Answer

You can either update your email yourself, or contact us and we’ll make the change for you.

Option 1: Contact us (easiest)
Simply contact us with the email address you’d like to use, and we’ll update it for you within 3-5 business days.

Option 2: Update it yourself (fastest)

Make sure you have a Sosido password set. If not, you can reset it here: 
https://app.sosido.com/password-reset 
(Use the email address currently on your Sosido account, and check your spam folder if needed.)
Once logged in, click your initials (top right) → My Profile → Email & password → Change next to your email.
Enter your new email address and your Sosido password, then click Save.

Don’t have access to the email address currently on your Sosido account?
No problem—just contact us and let us know the email you’d like to use. We’ll update it for you.

Question 3

What's the difference between being a "member" and a "follower" of a community on Sosido?

Accepted Answer

As a member of a community on Sosido, you have full access to that community, including having your own publications automatically tracked and featured for the community, and access to the community's Q&A forum and member resources.

As a follower of a community on Sosido, you have limited access to the community on Sosido. You will still (like community members) receive a weekly email digest with updates on the community's news and member publications as well as abstracts from your chosen journal feeds. But as a follower your own publications will not be tracked or featured for that community, and you will not have access to the community's Q&A forum or member resources.

Check out other related questions on our FAQ, e.g.:

How can I tell whether I'm currently a "member" or a "follower" of a community on Sosido?
How do I become a "member" or a "follower" of a community on Sosido?
I'm a member of one of the host groups on Sosido. Why am I not showing up as a "member" of their community on Sosido?

Question 4

How can I tell whether I'm currently a "member" or a "follower" of a community on Sosido?

Accepted Answer

To see a list of your current communities on Sosido, look at the shaded blue box at the top of your weekly Sosido email digests. For example, it may say: "Hello Dr. Fernandez, you are currently a member of the SIOP and C17 communities on Sosido, and a follower of CTTC."

Or, log in to app.sosido.com  (hint: most users will be able to log in simply by clicking on a link in their Sosido email digest) > then click on 'Customize sources' > then click on 'My communities'. You'll see your communities listed at the top of that page, and you can change your communities there too.

Not receiving Sosido weekly email digests? Sign up for a Sosido account.

Question 5

How can I become a "member" or a "follower" of a community on Sosido?

Accepted Answer

➡️ To become a MEMBER: The host group (association, research network, hospital department, etc) determines who is a member of their community on Sosido. For example, if the host group is an association, it may restrict membership in their Sosido community to current paid members of their association. If the host group is a hospital department, it may restrict membership in their Sosido community to current employees of their hospital department.

The host group provides Sosido with intermittent updates on its membership list. If you were a member of that host group once, but are not on the host group's current membership list, Sosido will switch you from being a member of the Sosido community to a follower of the community. If you would like to become a member of a community on Sosido, please contact the host group. (Are you already a current member of a host group, but you're not showing up as a member of the community on Sosido? Read more on that.)

➡️ To become a FOLLOWER: Any healthcare professional with an account on Sosido can become a follower of a community on Sosido. If you already have an account on Sosido, log in to app.sosido.com , click on 'Customize sources' (bottom right corner), then click on 'My communities'. If you don't have an account on Sosido, you can sign up for an account here.

Check out other related questions on our FAQ, e.g.:

What's the difference between being a "member" and a "follower" of a community on Sosido?
How can I tell whether I'm currently a "member" or a "follower" of a community on Sosido?
I'm a member of one of the host groups on Sosido. Why am I not showing up as a "member" of their community on Sosido?

Question 6

I'm a current member of one of the host groups on Sosido. Why am I not showing up as a member of their community on Sosido?

Accepted Answer

If you are a current (e.g. paid, renewed, currently employed, etc) member of one of the host groups on Sosido, but you're still showing up as a "follower" (not a member) of that community on Sosido, or you don't yet have an account on Sosido, it might be because you have recently joined or renewed your membership with the group, and the Sosido database has not yet been updated with the change. (Depending on the frequency that the group updates their member list on Sosido, there can be a delay of several weeks before the Sosido database is updated.)

To get member access to Sosido more quickly:

If you already have a Sosido account, you can contact us to request that you be switched from a follower to a member. We'll confirm your membership with the host group and we'll update your account within 7-10 days.

If you don't yet have a Sosido account, you can sign up for a new Sosido account. We'll set up your new account within 7-10 days.

Not sure if you're a current member of the host group? We encourage you to contact the host group to confirm.

Question 7

How are my publications featured on Sosido?

Accepted Answer

Sosido's technology automatically tracks and features all new publications authored by community members, starting on the date your Sosido account was set up.  So in short - you don't have to do anything.

(Please note that Sosido does not track the publications of community followers. Read more about the difference between members and followers.)

When Sosido picks up one of your publications, we will send you an email notification letting you know that your publication is now posted on your Sosido profile, and will be featured in the next Sosido email digest for your community. If you do not want the publication featured for your community, please reply to the email - we will remove it right away.

Related: One of my publications hasn't been featured on Sosido. Why is that?

Question 8

One of my publications hasn't been featured on Sosido. Why is that?

Accepted Answer

Sosido automatically tracks and features your new member publications, starting on the date your Sosido account was set up. If we've missed one of your publications, here are a few possible reasons why:

You might not be a member of the community on Sosido. Sosido tracks and features the publications of community members, but does not track or feature the publications of community followers. Maybe your membership in the group recently lapsed? Learn how to tell if you're a member or a follower on Sosido and how to become a member on Sosido.

The article might not be indexed on PubMed. Sosido's automatic scans pick up member publications as soon as they are indexed on PubMed. If your publication is brand new, it may not be indexed on PubMed yet. Usually publications are indexed on PubMed within 2-10 days of being posted on the journal's site. (If your publication is in a journal which isn't indexed by PubMed,  contact us and we'll add your publication to Sosido manually.)

The article might not be new. Sosido picks up articles that are newly-released and published after the date your Sosido account was set up.

Did our scans miss an article that you'd like featured on Sosido?  Contact us and we'll get it added. Please provide a link to your publication online.

Question 9

How do I ask or answer questions on Sosido?

Accepted Answer

Community members on Sosido can ask and answer clinical or research questions in a private discussion forum, visible only to members of their community.

Privacy reminder: Although discussions are private to your community, please do not post any patient-identifying or other confidential information. If you're discussing a clinical case, ensure that all patient details have been fully anonymized.

Note: Community followers do not have access to the Q&A forum. Read more about the difference beween members and followers on Sosido.

To ask a question

1.  Log in to app.sosido.com 
💡If you click on a link in a recent Sosido email digest or question notification, you’ll be logged in automatically.

2. Click Q&A, then click Ask a new question (bottom right of the screen).

Your question will be emailed to all members of your community shortly after you post it. You'll receive an email notification each time someone replies.

To answer a question

You can reply in either of two ways:

Option 1: Reply on Sosido

1 - Log in to app.sosido.com.
💡If you click on a link in a recent Sosido email digest or question notification, you’ll be logged in automatically.

2 -  Click Q&A, then open the question you'd like to answer and post your reply.

Option 2: Reply by email

Simply reply to the question notification email. Your reply will be posted to the discussion.

The member who asked the question will receive an email notification when you reply.

A summary of new questions and answers from your community is included in the weekly Sosido email digest sent to members.

Related: How do I set my password and log in to Sosido?

Question 10

I don't see discussions in the Q&A section when I log in to Sosido. Why not?

Accepted Answer

If you don't see "Q&A" in the menu on the left column of your screen, then you are likely a  follower, not a member, of that community on Sosido, so you do not have access to the community's Q&A forum. (What's a member vs. follower on Sosido? How can I tell if I'm a member or a follower?)

If you see "Q&A" in the menu on the left column of your screen, but when you click on it, there are no questions listed, then it's likely there aren't any discussions posted in your community yet. Feel free to ask your colleagues a question!

Question 11

How can I access the full text of articles that I see on Sosido?

Accepted Answer

Sosido provides the article title, authors, abstract, and a link to the article on the publisher's website. However, unless the publisher has made the article available as Open Access or Free Full Text, Sosido cannot provide the full text because it is protected by the publisher's copyright and subscription paywall.

Here are a few ways you may be able to access the full text:

• Check the publisher's website. Many articles are available as Open Access or Free Full Text and can be viewed online or downloaded as a PDF at no cost.

• Use a personal or institutional subscription. If you or your organization subscribes to the journal, you may be able to access the article by logging in through the publisher's website.

• Request the article through your hospital or university library. Many libraries can provide access directly or obtain a copy through interlibrary loan.

• Contact the author. Authors are often permitted to share copies of their articles with colleagues and interested readers.

• Purchase the article from the publisher. Most journals offer the option to buy individual articles online.

Question 12

How can I customize the content I see in my Sosido digest?

Accepted Answer

You can personalize your weekly Sosido digest in two ways:

Change your journal / knowledge sources: This updates the “New articles from your sources” section of your digest.
Follow additional Sosido communities: Follow other communities that interest you. You'll receive updates from all communities you belong to or follow in a single weekly email digest.(See more on the difference between members and followers on Sosido.)

How to customize your digest:

> Log in to Sosido at app.sosido.com
TIP: most members can log in automatically by clicking any link in their email digest.

> Go to the Articles page and click "Customize sources" (bottom right).
 Alternatively, click your profile picture (top-right) and choose “Customize sources”.

> Choose what to customize:
"My journal sources"
"My communities"

Then make your selections — and your digest will update accordingly.

Question 13

NEW! Can I change how often I receive my email digest?

Accepted Answer

Yes! Your group sets a default frequency for Sosido digests—either weekly or every 4 weeks. (This is a new option, so most members are currently set to weekly by default.)

You can change the frequency at any time to suit your preferences. Here’s how:

Log in at app.sosido.com
Tip: You can log in automatically by clicking any link in a Sosido email you’ve received in the past week ↗️

Click your initials or profile picture in the top right corner

Select My Profile > Edit Profile

Under Digest Settings, choose Weekly or Every 4 Weeks

Question 14

Can I automatically log into Sosido when I click on a link in the email digests or other email notices?

Accepted Answer

Yes! If your host group has enabled the auto-login feature, you’ll be logged in automatically when you click any link in a:

Sosido email digest
Email notification about a new question or answer
Email notifying you that your publication has been featured

If auto-login is enabled for your communities, you'll see a notice like this at the top of your Sosido emails:
“Clicking on a link in this email will automatically log you in to your Sosido account. Forwarding this email will temporarily grant access to your account.”

IMPORTANT!
The automatic login links remain active only for 7 days from when the email is sent. If you forward an email to someone else during this time, that person will be able to access your Sosido account until the link expires 7 days after the original send date.

Note: Auto-login must be enabled by all of the communities you belong to. If you're a member of more than one community and even one does not allow auto-login, then this feature will not be active for your account.

Question 15

What's a Resource?

Accepted Answer

Some of you may notice a section on Sosido called Resources.

Resources are videos or other educational content provided by your community. Unlike articles and news (which are public), resources are private, available only to logged in members (not followers) of your community. (See more on the difference between members and followers on Sosido.)

If your community(ies) does not provide Resources, this section will not appear in your menu. As soon as your community posts a resource, community members will see a summary in their digests and will be able to view it in the Resources section..

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